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If you’ve ever had something go wrong with your Facebook or Instagram account, then you probably have a good idea of just how frustrating the support process can be. The company’s automated processes are so broken that some people have found that suing Meta in small claims court can be a more reliable way of getting help from the company.

Now, Meta says it’s trying to address some of these longstanding issues. In an update, the company acknowledged that its “support hasn’t always met expectations” but that a series of AI-powered updates should make it easier for people to get help. 

The company is rolling out a new “support hub” on Facebook and Instagram that is meant to bring all of its support features into one place. The hub will also have a new AI chat feature so users can ask questions about account issues or Meta’s policies. An in-app support hub might not be that helpful if you can’t access your account, though. A Meta spokesperson pointed to its external account recovery tool, which is meant to help people get back into their accounts. 

Recovering hacked accounts has long been a pain point for Facebook and Instagram users. But Meta says that it’s now improved the process with better email and text alerts. AI has also helped the company’s systems detect devices and locations you’ve frequently used in the past. “Our new account recovery experience adjusts to your particular situation with clearer guidance and simpler verification,” Meta writes. “We’ve also expanded recovery methods to include taking an optional selfie video to further verify your identity.”

Meta is also starting to test a new “AI support assistant” on Facebook that can provide “instant, personalized help” for issues like account recovery or managing your profile. It’s not clear how this will work, or if it will enable people to talk to an actual person who works for Meta. For now, the most reliable way to access live support is via a Meta Verified subscription, though many users report that the chat-based service isn’t able to help with more complex issues.

A Meta spokesperson said that the assistant is in the “early stages of testing” and is currently only available to some Facebook users globally. Those who are part of the test can find it via the app’s new support hub. 

According to Meta, these improvements have already shown some success in helping people get back into hacked accounts. The company says that this year it has “increased the relative success rate of hacked account recovery by more than 30% in the US and Canada.”

This article originally appeared on Engadget at https://www.engadget.com/social-media/meta-says-its-fixing-its-broken-support-system-with-the-help-of-ai-185348328.html?src=rss 

When it announced the latest series of Kindle Scribe writing tablets in October, Amazon didn’t have a specific release date to share beyond “later this year.” And now that we’re approaching the final weeks of 2025, the company is meeting its own deadline by sharing that it will be available on December 10. That detail is now posted on the Amazon product page for the Kindle Scribe Colorsoft, if you’d like to see the date for yourself.

As a refresher, this is the third generation of the Kindle Scribe line of E Ink writing tablets. This year was the first time Amazon made three different versions of the Scribe, turning it into a series of products. At the entry-level, the Scribe without a front light will start at $430, while the model with a front light starts at $480. The Kindle Scribe Colorsoft, which, as it name suggests, can render colors, will start at $630.

All three flavors will feature the updated hardware and design that’s a bit more symmetrical than previous generations, which had a thicker bezel on one side. They’re also thinner than older Scribes and come with redesigned Kindle software that can help make note-taking a bit more efficient. Based on my hands-on with the Kindle Scribe Colorsoft, it also seemed to render colors more vividly than competing devices like the reMarkable Paper Pro, though I’ll definitely need to get a review unit in for better comparison.

For now, check out our hands on of the Kindle Scribe Colorsoft and review of the reMarkable Paper Pro and even of the last-gen Kindle Scribe to see if this is something you might want. While December 10 is cutting it pretty close to the holiday gifting season, it’s still weeks ahead of Christmas, so it might still be worth keeping an eye on.

This article originally appeared on Engadget at https://www.engadget.com/computing/amazons-kindle-scribe-colorsoft-finally-has-a-release-date-december-10-170000910.html?src=rss 

Based on what we’ve seen, Replaced is a gaming art director’s dream. The long-delayed indie title has lush pixel-art environments, set in a cyberpunk fever dream. And now we finally know when it’s arriving. Mark your calendar for March 12, 2026.

If you’ve been following Replaced‘s journey, you’ll know that’s four years after its original release date. Shit happens! In this case, that included having to relocate from Belarus to Cyprus after Russia invaded Ukraine in 2022. It will be the first game from developer Sad Cat Studios. Thunderful Games is publishing.

Gaming still from Replaced. “Pit’s Diner,” set in a dystopian cyberpunk world (pixel art). Various shady characters mill about.

Replaced is set in a dystopian alternate 1980s America. In this timeline, nuclear winter has reshaped the world. “Step into a world where neon lights flicker over rain-soaked streets, industrial decay meets futuristic technology, and every shadow holds a secret,” the blurb reads. You play as R.E.A.C.H., an AI unwillingly trapped in a human body.

As for gameplay, it’s a 2.5D cinematic action platformer. “Chain precise melee strikes with satisfying ranged attacks to take down enemies in high-intensity encounters while keeping the flow of exploration,” the description reads. Expect plenty of running, climbing and kicking ass.

You can see some of the dazzling art direction, fluid movement, and smooth combat in the new trailer below. You can wishlist Replaced now through Steam or Xbox.

This article originally appeared on Engadget at https://www.engadget.com/gaming/pixel-art-cyberpunk-game-replaced-arrives-in-march-170253220.html?src=rss